Due to hygiene and safety regulations, we only accept returns for unopened, unused adult diapers. If the product is damaged or defective upon delivery, we will gladly accept a return or exchange. Used diapers cannot be returned due to health and sanitation concerns.
TIMEFRAME FOR RETURNS
Returns or exchanges for defective or damaged items must be requested within 7 days from the date of delivery.
The product must be in its original, sealed packaging and in resalable condition.
RETURN PROCESS
To initiate a return, please contact our customer service team at [Customer Service Email or Phone Number] with the following details:
Order number
Product name and quantity
Reason for the return
Once we receive your request, our team will guide you through the return process. We may ask for photos of the defective or damaged product to facilitate the return or exchange.
CONDITIONS FOR RETURN
The product must be in its original, unopened packaging.
Returns are accepted only if the item is defective, damaged, or incorrect.
If you received a product that was not as described, please notify us within 7 days of receipt.
REFUNDS AND EXCHANGES
For eligible returns, we will offer either a refund to your original payment method or an exchange for a replacement product, depending on your preference and availability.
ONLY if the return is due to a mistake on our part, we will cover the return shipping costs.
In cases where the return is due to a change of mind or non-defective products, you may be required to bear the return shipping cost.
NON-RETURNABLE ITEMS
For health and hygiene reasons, used adult diapers are not eligible for return or exchange.
REFUND PROCESSING
Once we receive and inspect the returned product, we will process your refund or exchange within 7-10 business days. The refund will be issued to your original payment method.
DELIVERY COSTS
If the return is due to a defect, damage, or incorrect item, we will cover the return delivery costs.
If you are returning the product for reasons other than defects (e.g., change of mind), you will be responsible for the delivery fees.
CONTACT INFORMATION
If you have any questions or need assistance, please contact our customer support team at:
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